These have all been a long standing problem for us as well, getting regularly worse!
Howie On Tue, Oct 6, 2015 at 4:22 PM, Kirpal Khalsa <solarwo...@gmail.com> wrote: > Ray....We have had the same problems....But we didn't get offered the $50 > for our time and labor..... > We called and complained...it seemed on deaf ears..... > Also....They advertise pre -antiseized bolts on some of their > racking....but it is certainly not so with their top of pole racks.....Some > times the gimble bolts have anti seize and and sometimes not.....lack of > consistency is a head ache.... > We are exploring alternatives.. > > Sunny Regards, > Kirpal Khalsa > NABCEP Certified PV Installation Professional > Oregon Solarworks LLC > www.oregonsolarworks.com > 541-218-0201 m > 541-299-0402 o > > On Tue, Oct 6, 2015 at 1:14 PM, Ray Walters <r...@solarray.com> wrote: > >> Greetings All; >> >> I have used DP&W's top of pole racks for 20 years, but I've had my share >> of trouble, too. >> First the lead times are horrible, sometimes pushing 2 months. >> Second, the cost is approaching the cost of the modules, especially for >> high wind ratings. >> Third, they just can't seem to wait till the paint is dry to pack the >> racks. >> Several times I've had to sand and repaint the main strong back, because >> foam, paper, or plastic wrap had stuck to the paint. >> This last time was the worst, and I was offered $50 for my troubles and >> embarrassment in front of the customer. >> They said I should have shipped it back. How much sense does that make: >> round trip freight shipping, and 2 more weeks lost? >> Here's a page of the manual completely stuck in the paint: >> >> >> Come on DP&W, you guys used to stand by your work. >> >> -- >> R.Ray Walters >> CTO, Solarray, Inc >> Nabcep Certified PV Installer, >> Licensed Master Electrician >> Solar Design Engineer303 505-8760 >> >> >> _______________________________________________ >> List sponsored by Redwood Alliance >> >> List Address: RE-wrenches@lists.re-wrenches.org >> >> Change listserver email address & settings: >> http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org >> >> List-Archive: >> http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html >> >> List rules & etiquette: >> www.re-wrenches.org/etiquette.htm >> >> Check out or update participant bios: >> www.members.re-wrenches.org >> >> >> > > _______________________________________________ > List sponsored by Redwood Alliance > > List Address: RE-wrenches@lists.re-wrenches.org > > Change listserver email address & settings: > http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org > > List-Archive: > http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html > > List rules & etiquette: > www.re-wrenches.org/etiquette.htm > > Check out or update participant bios: > www.members.re-wrenches.org > > >
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