I had a similar bad experience with Fronius. I was initially told they would cut me a check. When it came down to it, that changed to a an offer of a credit for future Fronius products purchased through my distributer. They owed me $500.00. I didn't bother with their credit and have only sold / installed their competitors products since.
Dick Ratico Solarwind Electric --- You wrote: Hi Bill, Because of the nature of my business, we have designed and installed thousands of small RE systems. As a result I install a much higher volume of components and consequently deal with a greater number of failed units. Over the last 14 years, Magnum Energy and Kyocera are the only companies that have offered hassle free compensation for labor. Magnum has established time for each repair whereas Kyocera pays for all of our R&R time. Fronius? Took me a year and many arguments, pleading, emails and phone calls to get them to cough up payment for an inverter that _they insisted_ I return to them. (BTW, this was the 3rd inverter swap) Then, instead of mailing me a check, they issued a credit to Sunwize that only applied to future Fronius purchases, something which I will never do again. A boat load of crap later I got the credit applied to my account. Larry Crutcher Starlight Solar Power Systems On 4/21/15 10:03 PM, frenergy wrote: > My recent experience with SMA was $150 for the warranty change out of > one of their string inverters. It was a significant hassle and took > months to receive a check. You have to know that they offer the $150, > If you don't ask, they won't offer it. Whereas Fronius almost insists > they pay you $250 for a warranty change out, easy and prompt. SMA > used to ship from Rocklin, CA, now you have to wait for it to come > from Colorado. > Anybody know Magnum's policy? > Bill > Feather River Solar Electric > --- end of quote --- _______________________________________________ List sponsored by Redwood Alliance List Address: RE-wrenches@lists.re-wrenches.org Change listserver email address & settings: http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org List-Archive: http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html List rules & etiquette: www.re-wrenches.org/etiquette.htm Check out or update participant bios: www.members.re-wrenches.org
