Dan and Allan,
I was not going to comment on this thread since my info is a few years
old. But since you brought up recent failures I will tell my experience.
A few year ago we were having failures with new FM60 and FM80
controllers. Brand new DOA controllers were replaced with used, warranty
repaired controllers. One customer had 3 controllers replaced in 30
days. After too many calls to Outback and not one penny in compensation,
we totally quit selling all Outback products.
Since then we have sold hundreds of Magnum Energy inverters. The only
failure we have had was very recently with their new MSH series. For
charge controllers we switched to Midnight Classic. We install 10-15
Classic 150's per month. We have had 1 DOA but Midnite responded well
and sent a new replacement.
Attention manufacturers...Customer service is everything to me.
Larry Crutcher
Starlight Solar Power Systems
On 2/9/15 12:14 PM, Dan Tittmann wrote:
AS someone who works almost exclusively with off grid battery based
inverters for years. I would recommend staying away from the outback
line of inverters. We are seeing outback failures in units that are
only 2 to 3 years old, once you get through to the Tech Support
generally a 30 to 40 min hold time and forget about the "call you back
feature" unless you want a call back in three days. The board
replacements that we get are a total crap shoot. I have had
replacement boards fail within minutes and many of them within in
months and there is no warranty on the boards.
I would go with Magun Hybrid as it is a 120 V AC unit and has load
assist like the old SW's. We are always sorry to replace the old SW
units but after 20+ years of service I guess they have put in their
work. Magnum has provided us with reliable service since we started
installing them 6 Years ago. I hope they keep their product as
reliable with the new owners.
my two cents
Daniel
Daniel Tittmann
CTO
Greenwired
www.greenwired.com <http://www.greenwired.com>
dan...@greenwired.com <mailto:dan...@greenwired.com>
707-923-2001 (office)
707-206-5088 (Cell)
On Fri, Jan 30, 2015 at 8:02 PM, Allan Sindelar
<al...@sindelarsolar.com <mailto:al...@sindelarsolar.com>> wrote:
Esteemed Wrenches,
....What I want to know, please, are answers to two+
questions: 1) what's the real scoop? what is now made where?
and 2) what actual experiences, specifically product failures,
have any of you had that directly relate to changes directly
attributable to overseas production? In other words, how much
of this is real and how much is rumor?....
--
*Allan Sindelar*
al...@sindelarsolar.com <mailto:al...@sindelarsolar.com>
NABCEP Certified PV Installation Professional
NABCEP Certified Technical Sales Professional
New Mexico EE98J Journeyman Electrician
Founder (Retired), Positive Energy, Inc.
*505 780-2738 <tel:505%20780-2738> cell*
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