Kirk: My last warranty contact was Tracy Cox at 301-698-4307, cox...@bp.com, but I'm not sure how current that information is. I've had regular BP/Solarex warranty problems over the years (since 1990 or so), and it's seemed like they were generally slow to respond before they stepped up to the plate. Thus, they've never been a desirable module to sell, IMO.
GOOD LUCK. Chris Daum Oasis Montana Inc. 406-777-4309 406-777-0830 fax www.oasismontana.com _____ From: re-wrenches-boun...@lists.re-wrenches.org [mailto:re-wrenches-boun...@lists.re-wrenches.org] On Behalf Of Kirk Herander Sent: Wednesday, November 06, 2013 3:33 PM To: RE-wrenches Subject: [RE-wrenches] BP solar warranty contact etc. Hey folks, I'm in the middle of re-commissioning properly(megger, curve tracer, etc.) a 45 kw system that I installed using BP SX170B panels in the Spring of 2006. I have found 5 strings so far with 0 Voc, and 2 strings with a good Voc but 0 current when the inverter is operating. I have noticed small brown burn marks on the face of a few panels where the junction box and/or bypass diodes are (haven't looked at every panel yet). I understand that these panels are now showing problems elsewhere in the field. If one of you familiar could pass me the present BP warranty contact, that would be great. Also any real-life experience / two-cents worth with your dealings with BP and this problem would help also. Thanks. Kirk Herander VT Solar, LLC dba Vermont Solar Engineering NABCEPTM Certified Inaugural Certificant NYSERDA-eligible Installer VT RE Incentive Program Partner 802.863.1202
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