they are not going to pay for someone's time that is not a service tech. I'd be pretty happy just to get the replacement shipped to me.
On Sat, Sep 28, 2013 at 11:26 AM, Larry Crutcher, Starlight Solar Power Systems <la...@starlightsolar.com> wrote: > It's good to see this response instead of the all to often "not our fault" > excuse. Any chance they will pay for your time? Shipping? > > Larry Crutcher > > > > > On Sep 28, 2013, at 7:22 AM, Drake <drake.chamber...@redwoodalliance.org> > wrote: > > Chris, > > Generac has stated that the Eco Gen will be replaced. *Thank you* for > your help, and for the help of Frank Moreno who you notified of the issue. > > Best regards, > > Drake > > > Drake Chamberlin > Athens Electric LLC > OH License 44810 > CO License 3773 > NABCEP Certified Solar PV Installer > 740-448-7328 > http://athens-electric.com/ > > > At 06:34 PM 9/25/2013, you wrote: > > Drake, > As a Generac service dealer, I brought your generator problem to the > attention of Generac's managers. They had a couple of comments: > 1) The activation issue sounds like a misunderstanding. Activation is only > a data gathering process, I normally do it online ( > https://www.activategen.com/ ). There is no reason why you could not do > it on behalf of the customer. > The activation reps do not handle service calls. > > 2) The oil hose issue should have resulted in a shutdown which would have > been simple to remedy. There's no record of generators being damaged by > this issue. However, if this is what happened, Generac is very good about > warranty repair and would be very responsive. I would call the nearest > Generac dealer and let them file a warranty claim. It does not matter that > the generator was not purchased from the dealer, all dealers are required > to handle warranty for any generator as they get paid to repair the units. > Generac will advise the dealer how to proceed. You seem to indicate > Generac did not want to replace the unit but I also get the feeling no tech > has looked at the unit yet. You have to follow the process. Generac will > determine the best course of action once they know the details. > > Feel free to pass on any issues you are having resolving this issue. I can > get the service manager involved if you feel you are not getting adequate > response but you do need to get a service dealer involved before any > repairs or replacements can be discussed. > > Chris > > _______________________________________________ > List sponsored by Home Power magazine > > List Address: RE-wrenches@lists.re-wrenches.org > > Change email address & settings: > http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org > > List-Archive: > http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org > > List rules & etiquette: > www.re-wrenches.org/etiquette.htm > > Check out participant bios: > www.members.re-wrenches.org > > > > _______________________________________________ > List sponsored by Home Power magazine > > List Address: RE-wrenches@lists.re-wrenches.org > > Change email address & settings: > http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org > > List-Archive: > http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org > > List rules & etiquette: > www.re-wrenches.org/etiquette.htm > > Check out participant bios: > www.members.re-wrenches.org > > > -- Chris Mason President, Comet Systems Ltd www.cometenergysystems.com Cell: 264.235.5670 Skype: netconcepts
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