Re: [RE-wrenches] BPS warranty claims

[Allan Sindelar]

y this Case Number. Marco, Try this contact: Tracy Cox at cox...@bp.com. Here's a recent (1/4/12) message about this same issue: Hi Allan, Please see attached return procedure.  Please send the remaining invoices to me.  Yes, I will still be your contact.  Warranty is being outsourced, but I am here for at least 2 more months to make for a smooth transition.  If anything else changes I will let you know. Until then, I am still here for you. Thank you, Tracy Cox Warranty Division/ After Sales BP Solar 301-698-4307 From: Allan Sindelar [mailto:al...@positiveenergysolar.com] Sent: Wednesday, January 04, 2012 12:16 AM To: Cox, Tracy (AEROTEK) Subject: Re: Customer Case Acknowledgment Ms. Cox, Last week we completed replacement of the the six modules referenced by this Case Number. Do you want the old panels returned to you? We have saved the pallet and all packaging, so we are prepared to send back the old ones as per previous warranty claims. If so, please issue a call tag as per your normal procedures. I am asking because you have closed all solar operations in the last few weeks, so I thought best to inquire about this first. Also, will you remain the warranty coordinator? And do we send the invoice for the replacement labor to you as well? Thank you for your attention to this matter, Allan Allan Sindelar al...@positiveenergysolar.com NABCEP Certified Photovoltaic Installer NABCEP Certified Technical Sales Professional New Mexico EE98J Journeyman Electrician Positive Energy, Inc. 3201 Calle Marie Santa Fe, New Mexico 87507 505 424-1112 www.positiveenergysolar.com On 1/15/2012 5:07 PM, Marco Mangelsdorf wrote: My old, usual channels to get warranty coverage from BP Solar appear to have dried up with messages like this.   Dear Customer, Customer Service Department has turned off their lights after 31+ years. If you are receiving this message you will need to contact Christine Alien at 301-698-4217 or e-mail her at christine.ali...@bp.com.   It's been a pleasure servicing you!   So I sent an email to this Christine only to get a no-such-recipient message.   Uh-oh….   I’d appreciate any name and email address of where I can go for help.  I’ve got a handful of SX mods that fried due that hot spot problem at the j-box.   Thanks, marco _______________________________________________ List sponsored by Home Power magazine List Address: RE-wrenches@lists.re-wrenches.org Options & settings: http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org List-Archive: http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org List rules & etiquette: www.re-wrenches.org/etiquette.htm Check out participant bios: www.members.re-wrenches.org

_______________________________________________
List sponsored by Home Power magazine

List Address: RE-wrenches@lists.re-wrenches.org

Options & settings:
http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org

List-Archive: http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org

List rules & etiquette:
www.re-wrenches.org/etiquette.htm

Check out participant bios:
www.members.re-wrenches.org