Wrenches,
Good to hear that the manus are starting to kick down for service
calls. Ask, ask, ask, then demand, demand, demand, or vote with your
checkbook elsewhere.
Fronius, BTW, has started sending service call reimbursement the
Wrenches directly. A better deal all around.
Bob-O
On Mar 27, 2009, at 3:43 PM, Larry Crutcher, Starlight Solar wrote:
Peter,
We have had 5 defective Outback FM80's in three weeks. One DOA was
sent to replace one with no backlight which was to replace one that
was programmed as an FM60 out of the box! (Check your 80's out there
to make sure they come up as 80's) The service rep volunteered "I need
to get you some money" meaning for all my wasted time. Not sure if I
will see it but I feel your pain. Generally OB has been reliable for
us in the past so I'm not sure what is happening. Last year we got a
check right away for Xantrex for a GT failure but when a Fronius quit,
the credit was sent to my distributor and applied to my next purchase.
Larry Crutcher
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