Some people have mechanical aptitude and have no problem performing basic tasks to maintain a bicycle with little or no training. Others have no aptitude and break off 2 out of every 3 bolt heads every time they pick up an Allen wrench, even after considerable instruction and practice. A bike mechanic I know posts occasional "bike shop horrors" on Facebook or his blog - bikes that were creatively mangled, sometimes at great effort and expense, all to avoid paying a professional to do it correctly. We see the same phenomenon at HC. It's stupefying.
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