I imagine cancellations due to the customer changing their mind are one thing. If a customer ordered a $3000 thing from me, and paid $1000 for example. If I started work on it, I'd keep the $1000 no matter what, but only if the customer simply changed their mind and cancelled. If I hadn't started, I'd likely give the money back, because those interactions are never fun (past life in retail). Disengage when you can.
This situation appears to be more of a gray area, hence the "30 hours back and forth". If the gusset really is the issue then that tells me somebody flat out forgot to include the gusset and Riv elected not to go back and add the gusset. Maybe the customer mentioned it and forgot to confirm it but felt like he had been clear enough. Maybe somebody wrote it down somewhere but the builder didn't get told about it. I'd imagine that if the builder ignored an instruction, that they'd want to fix it. Clearly the frame went to paint without a gusset so Joe Bell has nothing to do with any of it. It probably came down to Riv just saying "sorry, there's no gusset", and Riv elected to not pay to get it added and elected not to build another frame and the customer elected not to take something that he felt he didn't order. When you order something custom, you expect everything to be perfect. Most people do, anyway. On Apr 22, 1:54 pm, JoelMatthews <[email protected]> wrote: > Slight topic drift. > > Grant's sanguine attitude toward the cancelled custom has me > wondering: how do frame builder's view cancellations as a rule? > > Provided the buyer accepts the downpayment is lost is the builder > usually ok with the cancellation? It is one thing, I imagine if the > buyer cancels before the actual build. Here, the bike was built and > painted. Someone had to pay JB, I am certain. > > The many mysteries of the custome frame world! > > On Apr 22, 2:47 pm, Philip Williamson <[email protected]> > wrote: > > > > > Joe Bell could PAINT a gusset under there. I find the whole situation > > shocking, and I'd say so, but I'm sure the owner's on the list. > > > Riding fixed in the woods, I find the rear easier to control without > > skidding than riding a freewheeling bike. I like having a rear brake, > > but I covet that Rivendell. > > Dirt Drop bars, fat tires, a 32/37 up front and a 14 and a 19 in back > > (on a Phil fixed/fixed, as long as I'm dreaming)... ideal. > > > Philip > > > On Apr 22, 8:22 am, "Jim M." <[email protected]> wrote: > > > > I walked over to Riv HQ yesterday and took a look around. The > > > abandoned custom is the blue, fixed-gear MTB from the SD show. I hope > > > someone buys it as is. It is a unique and beautiful bike. The BB is > > > fillet brazed because they didn't have a lug for the angles, spacing > > > etc. The bike was designed for someone in a place with fewer hills > > > than around here. I like riding fixed off-road but only with 2 brakes. > > > No rear brake causes a lot of skidding on the steeps, which isn't good > > > for the trails. An extra gusset at the DT/HT intersection was > > > requested, like a Bombadil. That's the missing piece. > > > > jim m > > > wc ca > > > > On Apr 20, 5:13 pm, rperks <[email protected]> wrote: > > > > >http://www.rivbike.com/blogs/news_post/230 > > > > > Wondering if it is the fixed gear mtn bike from the San Diego Show? > > > > Can not imagine it would be something to take a loss on. Even with > > > > the current state of the union something that created that much drool > > > > must have value. No telling if that is the one though. > > > > -- > > > You received this message because you are subscribed to the Google Groups > > > "RBW Owners Bunch" group. > > > To post to this group, send email to [email protected]. > > > To unsubscribe from this group, send email to > > > [email protected]. > > > For more options, visit this group > > > athttp://groups.google.com/group/rbw-owners-bunch?hl=en. > > > -- > > You received this message because you are subscribed to the Google Groups > > "RBW Owners Bunch" group. > > To post to this group, send email to [email protected]. > > To unsubscribe from this group, send email to > > [email protected]. > > For more options, visit this group > > athttp://groups.google.com/group/rbw-owners-bunch?hl=en.-Hide quoted text - > > > - Show quoted text - > > -- > You received this message because you are subscribed to the Google Groups > "RBW Owners Bunch" group. > To post to this group, send email to [email protected]. > To unsubscribe from this group, send email to > [email protected]. > For more options, visit this group > athttp://groups.google.com/group/rbw-owners-bunch?hl=en. -- You received this message because you are subscribed to the Google Groups "RBW Owners Bunch" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/rbw-owners-bunch?hl=en.
