Rivendell is honest about everything that they do, even when they flub up.
That leaves them open to criticism, but it beats the alternative by a mile. Other companies screw up, too, but they're more likely to keep mum about it, or spin it to cover a mistake: "We just scored a batch of NOS widgets. Get 'em while they last!" That's not to say that Rivendell is the only honest company out there, just the one that I have the most first-hand experience with. In the 12 years I worked at Rivendell, I never heard anyone lie to a customer, was never encouraged to fib to save face, or to preserve the company "rep." Quite the contrary. Sure, customers got steamed if we goofed, but they --and we-- slept better knowing that we were above-board and honest. As Grant wrote more than once, and I paraphrase, "This is not a secret company; ask us anything and we will tell you." Sounds good to me! John in Portland, Ore. On Friday, February 28, 2020 at 8:15:43 AM UTC-8, Conway Bennett wrote: > > I know this is contrarian to group sentiment, but yes, how do you botch a > custom? And it goes part and parcel with them periodically finding NOS > bikes and parts in storage. I currently own three Rivs, have sold two, > bought even more than the sum of the frames in parts from them, and have > contributed to financial bailouts. Seeing this is disappointing as a > someone who wants them to succeed but discourages me from financial support > beyond buying what I need or want. -- You received this message because you are subscribed to the Google Groups "RBW Owners Bunch" group. To unsubscribe from this group and stop receiving emails from it, send an email to rbw-owners-bunch+unsubscr...@googlegroups.com. To view this discussion on the web visit https://groups.google.com/d/msgid/rbw-owners-bunch/3d012919-2f54-4c5f-8cb9-ee9a29e49dd6%40googlegroups.com.
