I'm glad you got it resolved, and agree the packing was the problem. I was very 
reticent to do my own packing, but enough bad experiences with bike shops 
finally talked me into doing my last one by myself. 

There's a video somewhere at rivbike.com which shows frame packing, with the 
very helpful advice of using cardboard pieces in the triangle to help keep the 
shape of the box in transit. The whole process for a complete bike was a little 
daunting, but once you get the hang of how to strap the front wheel and bars to 
the frame you're on your way. Stuff has to stay put and avoid any possible 
metal-to-metal contact, and for crying out loud don't over-tighten zip-ties! My 
biggest problem UNpacking bikes is trying to cut or twist the ties off without 
scratching the bike. Annoying! 

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