I guess there is a first time for everything. The beautiful, pristine Sam I sold recently was damaged by what looks like a bad packing job, and the bike shop owners are pointing the finger at Fedex, even though the box isn't showing any signs of being hit, penetrated, folded, creased, etc..
Never had this issue before. I've never used this shop to ship a bike before, but they have 5 locations in this area, have been around a while, and are fairly popular. They carry Santa Cruz, Specialized, Cannondale. The Sam's buyer has pictures showing several areas where the paint has been rubbed off down to the metal by what looks like metal-to-metal contact (likely a bar-end shifter). Foam had obviously fallen off several areas leaving frame and components to rub against each other. A zip tie apparently was applied so tightly that paint was rubbed off. The wooden plug in the seat tube had fallen out, causing the paint on the point of the seat lug to be rubbed off. The seatpost collar clamp bolt is missing. It really makes me sick to think of that bike in that condition ... and of course the buyer is very disappointed, this being their first Riv. All evidence points to a poor packing job, but the bike shop manager, with whom the buyer and I spoke with today, said that the owners think it's Fedex's issue to resolve. I was flabbergasted, and have escalated to the shop owner, who is supposed to call me to discuss. In the meantime, we're looking into Fedex claims. Bikeflights terms and conditions state very clearly that by shipping via Bikeflights, you agree to pack the bike very well, per their recommendations. I'm not sure what the insurance is for except for the even worse case of the bike being lost.If I'm thinking there has to be more than one of you who has been in a similar situation of dealing with finger-pointing packers vs. shippers. Any recommendations for resolving? Thanks, Tom -- You received this message because you are subscribed to the Google Groups "RBW Owners Bunch" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/rbw-owners-bunch. For more options, visit https://groups.google.com/d/optout.
