First of all - Ryan Fleming....that's me...is a she. Just to clear that up....no offence taken as no offence meant
My Mixte will be burgundy...that is what I ordered Yes, I feel bad for Riv and Mark Nobilette and JB that they have to let this go at a discount. But as a customer paying in my case 6500+ USD ahead of time , I would want my wishes to be accurately captured.. and .it would depend on which detail was missed. I get the long lead times and bike goes to Grant, then to Mark Nobilette then to Joe Bell ,and an important piece of info is missed/misunderstood...etc but for custom customers I feel that Riv could initiate more timely communication. I don't want to be that person who constantly nags and complains. But my feeling is that as a custom customer, I would appreciate timely updates as to where my bike is at....similar to the Rosco updates or something. I suspect that the custom queue is not a large one. Now, in all fairness, when I've emailed riv about one detail or other , they have responded quickly, usually in the next business day. And it's tough when I'm not a local ....then I could just drop in and ask. Note this is an observation and not a criticism of Rivendell per se. And remember , I work in the IT industry delivering systems ...and I know the communication snafus that can happen On Friday, December 9, 2016 at 1:43:23 PM UTC-6, Bill Lindsay wrote: > > Ryan said he ordered a custom Riv mixte 11+ months ago and is still > waiting for it.... > > Do you have any connection to the custom mixte on the Web Specials page? > > Custom Mixte > <https://www.rivbike.com/collections/web-special-framesets-and-bicycles/products/holiday-rbw-custom-mixte-55cm> > > Just curious. That thing is gorgeous, but it makes me a little sick to my > stomach for Riv and for Mark Nobillette and for the customer that a detail > was forgotten that required another frameset to be built. Damn this > ex-retail guilt! I hate it when a LOOOOOONG transaction like that hits a > speedbump. > > Bill Lindsay > El Cerrito, CA > -- You received this message because you are subscribed to the Google Groups "RBW Owners Bunch" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/rbw-owners-bunch. For more options, visit https://groups.google.com/d/optout.
