Rivendell is a small company who often loses money on shipping, and whose retail prices for Made In USA (or Japan or..) would not stand the test of a number-crunching, pencil sharpening accountant. Their mark-ups are very low.
UPS's tracking service - and refund policy for lost packages - is head & shoulders above the USPS. Answering emails and phone calls from customers concerning the whereabouts of their merchandise is done effectively and quickly (and pleasantly!) when the package was shipped UPS. The information about its exact location is available on-demand. As someone commented, customers now expect that. UPS picks up at Rivendell every day at exactly 4PM. The shipping department is a blur of activity from the moment they arrive until the moment Barry, the UPS driver, pulls away. The packages are wrapped with incredible artistry and there is no waste. Diverting individual orders into separate shipping streams is just not feasible with a shipping department of only two people (and only one, when someone goes on vacation). Yes, they could hire more people....and raise prices....and then....let the new threads begin! John Bennett Former Rivendell Employee Portland, Oregon On Thursday, June 23, 2016 at 3:22:49 PM UTC-7, Belopsky wrote: > > Ordered gloves, ferrules, a couple washers.. > > $9 for surepost. > > And estimate delivery? July 1st. Ridiculous, right? > > All of those items would fit into a flat rate envelope and be here in 3 > days vis USPS. > > Grant, hope you and others are listening. > > > Thoughts everyone? > -- You received this message because you are subscribed to the Google Groups "RBW Owners Bunch" group. To unsubscribe from this group and stop receiving emails from it, send an email to rbw-owners-bunch+unsubscr...@googlegroups.com. To post to this group, send email to rbw-owners-bunch@googlegroups.com. Visit this group at https://groups.google.com/group/rbw-owners-bunch. For more options, visit https://groups.google.com/d/optout.
