Coming in a bit late to the thread, I realize...

Finding someone in most shops who actually knows how to adjust canti's is 
not easy.  Look for the greybeard silverback most-ent-like denizen.  

As Benz points out - if you have removed gaps or seating issues in the 
housing so that there's no slack - squishy actually means you have more 
power.  That "hard" brake feeling - or "pukka-pukka" as it's sometimes 
technically referred to - means that you are doing all the work at the 
lever because you have less power.  

I've always pointed folks to the Sheldon Brown articles - 

http://www.sheldonbrown.com/cantilever-adjustment.html

http://www.sheldonbrown.com/cantilever-geometry.html

and with some trial and error (if you want to put the time in) you can gain 
an understanding of the beast.  Since linear-pull brakes and disc brakes 
eclipsed their use on mtbs, it's not a bad skill to have.  

- Jim
 

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