It's normal Lynne .  The Sugion OEM rings as Ryan summised do have 
various shift "aids" that could be called "shavings" by some !  Yes, they 
may look a bit worn or even like a sharks fin from a glance. Their OEM 
rings are not like the standard(not high end Sugino, those and these are 
different) whose teeth are all uniform and "full" size.

    I have multiple Sugino cranks with these rings and they all look like 
that. I first wondered why the teeth seemed to wear so quickly ! Then I 
realized it was the shaping of the teeth and not fast wear . 

   The shop realy has nothing to replace then , but they may put on a 
standard ring if they are not aware that all OEM Sugino's appear a bit 
"used" when they are not.  You can easily tell the diffenence between 
actual worn and used teeth and a brand new ring with the shift aids, that 
is if you look before you ride on them ! 

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