Riv Content: It's fine to complain about Rivendell here, but first give them the chance to make it right.
So, I wanted a Nitto 27F front rack and Ostrich DLX panniers. Bought domestically, from Soma for example, they would have cost me $310 + $166 + $166 + CA tax + shipping, around $700. Instead I bought from Alex's Cycle in Japan, and got the panniers and rack for just under $350 shipped. That was the good news. Unfortunately, I got the shipment today, and they accidentally sent me the rear version of the rack, and didn't even send the lowriders. I immediately reached out to Alex's. My email went out to them at about 4AM Japan time. At about 8:30AM Japan time, they responded, asking for photos of what was sent, so they can confirm I was shipped the wrong items. I sent iphone photos. They turned that right back around, offering me my choice of two options. Option A, they send me the right rack at their expense, and I return the wrong rack at their expense. Option B was they'd send me my rack with the lowriders at their expense, and sell me the wrong rack with the lowriders, for $110. So, that's a good business making an honest mistake and making it right when given the opportunity to do so. It's only a slight bummer that I need to wait another couple weeks for my rack to come in, but I'll live Bill satisfied customer Lindsay El Cerrito, CA -- You received this message because you are subscribed to the Google Groups "RBW Owners Bunch" group. To unsubscribe from this group and stop receiving emails from it, send an email to rbw-owners-bunch+unsubscr...@googlegroups.com. To post to this group, send email to rbw-owners-bunch@googlegroups.com. Visit this group at http://groups.google.com/group/rbw-owners-bunch. For more options, visit https://groups.google.com/d/optout.
