This is grrrrrrrrrreat ! I also value greatly and support businesses and manufacturers that offer lifetime warranties of defects of their products . Of course, lifetime generally means lifetime of the product under normal/intended conditions. Each manufacturer has their own ideas of this, so it's best to know the policy .
Many outdoor gear and clothing manufacturers have these also . I especially appreciate Patagonia's warranty service because the quality of their work is outstanding. I've had them repair multiple items over the years and they stitch so well they leave no trace of what was defective . Real craftspeople , and I appreciate that ! Good to know Velocity has some great service . On Friday, August 29, 2014 9:19:22 PM UTC-4, Fullylugged wrote: > > Two weekends ago, while changing a worn tire, I noticed a > rim separation crack in my Velocity Synergy OC rear wheel. This wheel had > 6,000 or so miles and had not shown any prior problems. I contacted > Velocity and answered a few of their questions about the type of use and > typical loading. In a day or two they got back to me with a return > authorization and I sent via UPS after removing the skewer and cassette. > They received it last weds and yesterday it arrived back at my house. The > rim was replaced with a new non OC rim, they put in new DB (DT Swiss) > spokes and new brass (nickel plated) nipples. The rim spins true and the > guy who built it put his sticker inside too. His name is Bruce :). > > Fast service and they did not ask for payment for the other items beyond > the rim. I am very pleased with Velocity's response. (I have velocity rims > of one model or another on 5 sets of wheels.) > > Bruce > -- You received this message because you are subscribed to the Google Groups "RBW Owners Bunch" group. To unsubscribe from this group and stop receiving emails from it, send an email to rbw-owners-bunch+unsubscr...@googlegroups.com. To post to this group, send email to rbw-owners-bunch@googlegroups.com. Visit this group at http://groups.google.com/group/rbw-owners-bunch. For more options, visit https://groups.google.com/d/optout.
