As someone who had an issue here a bit ago I can say Rivendell is more than good about making it right and I should have gone to them first which would have made it right faster, honestly. Agreed again 10+ on not actually doing the decals yourself. I have built hundreds of models, done dry and wet transfers and did the velocals decals on 3 different bikes but when it came time to lay down these on the bombadil it was a disaster. They are quite beautiful to look at before they are applied though, you can see the layers and the gold and whatnot.
On Tue, Aug 12, 2014 at 5:52 PM, Dave @ Riv <dave...@gmail.com> wrote: > > <https://lh6.googleusercontent.com/-gKANp2p_wXU/U-qKHBx3lEI/AAAAAAAAAMM/-xwFFrQQkdg/s1600/Screen%2BShot%2B2014-08-12%2Bat%2B2.41.13%2BPM.png> > Holy Cow, > > Sorry you were disappointed Clayton. Bikes are a strangely emotional > thing, and you'd be surprised how upset folks get sometimes when tiny > things aren't perfect. The facts as you present them here are a little > different than what I understand actually happened, so I urge readers to be > a little.... well, it doesn't matter, in any case your experience with us > should never have even raised an eyebrow. I hope everything is all right > with you personally. > > Next time you have any issues at all, and this goes for everyone here on > the forum, please contact me directly d...@rivbike.com 925 933 7304, skip > the other guys and talk to me. I don't keep up with the forum so good when > it's busy so I was late to the party on this one. Complaints should come to > me (I can do something about it), not the forum (they can't, well Bill > almost did, thanks, what a great forum). > > In our defense, I believe you have about thirty various decal sets in the > mail because a few different guys here acted quickly to help you, unaware > of this posting, sending them out without asking around. keep them all. we > want you to be happy. Free decals for life man, seriously. If you think for > a second we'd skimp on customer service and harm our reputation over a $20 > resurrectio decal and some postage you are mistaken sir! Someone even found > a top mount atlantis decal set under a dusty pile of smelly camping gear > in 17. that's in the mail too. Sorry this had to happen, but I'm proud it's > fixed. > > > > Dave Schonenberg > General Manager > > For the record, we don't make money on decals. They are much more > complicated to make than most folks understand. These are superior > dry-mount type, so much better than the wet type. Many layers, more > chemicals, colors, glues, minimum orders and freight. See the attached > picture. And not even I, humble assembler of a hundred model airplanes, am > authorized to decal our bikes. Application is the hard part. Call if you > need guidance. Talk to Mark or Brian, something about rubbing alcohol, a > sharpie and starting in the middle. > > On Tuesday, August 12, 2014 12:12:23 PM UTC-7, hsmitham wrote: >> >> Clayton, >> >> I was a bit surprised that you had this situation...as I read though the >> thread I expected to see that Riv made it right as they did. It has been my >> experience that Riv has the best customer service bar none. Customer >> service like it used to be from most every retailer of the past. Case in >> point when I was rehabbing my 03' Atlantis I ordered a new set of decals, >> when they were delivered though our door slot the dog chewed them up! I >> called Riv explained the situation and they immediately sent new ones >> packaged differently so the Dachshund couldn't sink her teeth in .This was >> clearly not Riv's fault but they took care of me. I figure even Riv has a >> drop the ball moment but in every case I've heard they make it right. >> >> They have made a life long customer of me. >> >> ~Hugh >> >> On Tuesday, August 12, 2014 11:13:37 AM UTC-7, Clayton wrote: >>> >>> *Brian from Riv has sent me new stickers free of charge. Thank you >>> Rivendell. You stick by your customers and make things right. * >>> *I need to say, I love my Atlantis. Honestly, it is the best all around >>> bike I have ever owned. If you are on the fence about buying a Rivendell, >>> just buy one. You won't regret it. I never have. I will no longer bitch or >>> whine. Go on about your day.* >>> >>> On Monday, August 11, 2014 5:13:57 PM UTC-7, Clayton wrote: >>>> >>>> I ordered a set of Resurrectio stickers. They sent me the "not tough >>>> ones" that go under the clear coat rather than the ones I ordered which >>>> were the tough ones that go over the clear coat. As I was applying the seat >>>> tube sticker it shattered. I contacted Riv, and they said since I had >>>> already applied it they couldn't send me new ones. The problem I have is >>>> that you can't tell what the stickers are as they have paper on both sides >>>> of the stickers. It was their fault that they sent me the wrong ones and >>>> they won't fix it. Crappy customer service. I am not happy. $18.00 dollars >>>> for stickers to start with is a little ridiculous. I will make my own head >>>> badge and leave all references to Rivendell off my powder coated Atlantis. >>>> Can you see me pout? " I'm gonna take my ball and go home. " >>>> >>> -- > You received this message because you are subscribed to the Google Groups > "RBW Owners Bunch" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to rbw-owners-bunch+unsubscr...@googlegroups.com. > To post to this group, send email to rbw-owners-bunch@googlegroups.com. > Visit this group at http://groups.google.com/group/rbw-owners-bunch. > For more options, visit https://groups.google.com/d/optout. > -- You received this message because you are subscribed to the Google Groups "RBW Owners Bunch" group. To unsubscribe from this group and stop receiving emails from it, send an email to rbw-owners-bunch+unsubscr...@googlegroups.com. To post to this group, send email to rbw-owners-bunch@googlegroups.com. Visit this group at http://groups.google.com/group/rbw-owners-bunch. For more options, visit https://groups.google.com/d/optout.
