Yes, they understood the issue. The Atlantis replacement stickers they have (at last contact) go under a clear coat only. I do not want to put a clear coat over powder coat, so I was going with the Reuserrctio stickers, just to keep it "in Riv." They sent the thin stickers, not the thick stickers I ordered. They wouldn't send the proper stickers without me having to buy another set. A small thing, but from them, I feel betrayed. Crazy huh? It is amazing how much brand loyalty one can develop. It is like belonging to a tribe, on of the reasons I like small bike companies, and especially Riv.
Piss and moan, Clay On Monday, August 11, 2014 6:57 PM, Deacon Patrick <lamontg...@mac.com> wrote: I'm confused on multiple fronts. Considering all the customer service Rivendell has given me for things that weren't theirs to take care of (admittedly small, but very thoughtful), I'm confused that they didn't make it right. Did you call and talk with them, explaining it so they understood what you wrote above? Second, you can get replacement Atlantis stickers from Rivendell, if that is what you would like. If it was mine, I'd want the ones that match the model. Enjoy your project whatever the wee bumps in the road! With abandon, Patrick On Monday, August 11, 2014 6:13:57 PM UTC-6, Clayton wrote: I ordered a set of Resurrectio stickers. They sent me the "not tough ones" that go under the clear coat rather than the ones I ordered which were the tough ones that go over the clear coat. As I was applying the seat tube sticker it shattered. I contacted Riv, and they said since I had already applied it they couldn't send me new ones. The problem I have is that you can't tell what the stickers are as they have paper on both sides of the stickers. It was their fault that they sent me the wrong ones and they won't fix it. Crappy customer service. I am not happy. $18.00 dollars for stickers to start with is a little ridiculous. I will make my own head badge and leave all references to Rivendell off my powder coated Atlantis. Can you see me pout? " I'm gonna take my ball and go home. " -- You received this message because you are subscribed to a topic in the Google Groups "RBW Owners Bunch" group. To unsubscribe from this topic, visit https://groups.google.com/d/topic/rbw-owners-bunch/iwVe977t4q8/unsubscribe. To unsubscribe from this group and all its topics, send an email to rbw-owners-bunch+unsubscr...@googlegroups.com. To post to this group, send email to rbw-owners-bunch@googlegroups.com. Visit this group at http://groups.google.com/group/rbw-owners-bunch. For more options, visit https://groups.google.com/d/optout. -- You received this message because you are subscribed to the Google Groups "RBW Owners Bunch" group. To unsubscribe from this group and stop receiving emails from it, send an email to rbw-owners-bunch+unsubscr...@googlegroups.com. To post to this group, send email to rbw-owners-bunch@googlegroups.com. Visit this group at http://groups.google.com/group/rbw-owners-bunch. For more options, visit https://groups.google.com/d/optout.
