Check also maillog see what’s happening there from an iPhone user it’s hard to 
say without knowing exactly what step fails in or out? Did you try the ip 
instead of the dns name? Etc? Did you try roundcube access with that user?

--
Sent from iPhone

> On martedì, feb 20, 2024 at 07:00, Eric Broch <[email protected] 
> (mailto:[email protected])> wrote:
>
> Tony,
>
>
> Did you have a look in the Dovecot log?
>
>
>
>
>
> On 2/20/2024 3:23 AM, Tony White wrote:
> > Hi folks,
> > I am at a loss.I have a customers iPhone 12 here and
> > created an account for him but it states it cannot connect
> > to the imap server. The settings are correct I have set up
> > an Android on site and it works perfectly. It is ios 17.2.1.
> >
> >
> > Any ideas greatly appreciated.
> > -- regards Anthony White Across Technology 4a Birmingham Rd, Mount Evelyn, 
> > Victoria 3796 Mob 0481 362 743 acrosstechnology.com.au ALL CALLS ARE 
> > RECORDED

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