Hi Dharmesh
The email was quarantined because a 'Disallowed breakage found in
header name', and I think the problem is the last two lines of the
headers in the mail the automatic procedure of the bank sent to your
client.
Inward Cheque Debit Alert
: UTF8
Should be
Inward-Cheque-bit-Alert: UTF8
There are plenty of spaces between 'Alert' and ':', or maybe this
line wasn't meant to be in the headers...
The problem is: what can you do about it?
You could contact the bank's IT guys and tell them that their mail it
is not formatted correctly... (good luck witn this)
Or you can disable this check for "all" your incoming emails, setting
the variable BAD_MIME_CHECKS (editing qmail-scanner-queue.pl) to '0':
#Try to fix bad MIME messages before passing to MIME unpacker
my $BAD_MIME_CHECKS='0';
Or reconfiguring qmail-scanner with "--fix-mime no"
You can also try to do something more complicated, like having
another "qmail-scanner-queue-no-mime.pl" and redirecting to this
'queue' through the 'tcp.smtp' rules the email from the servers of
the bank, and other servers with similar problems. But you need to
understand well how this works.
Regards
Salvatore
At 11:47 +0530 20-11-2015, Dharmesh Mevawala wrote:
We are a leading ISP in India & we are running qmail & qmail-scanner
on our various email servers.
Since last few days, we have observed that some of the emails are
getting quarantined by qmail-scanner.
These are legal emails sent by bank to our customer, to whom we
provide internet services. He is using email-id
provided by us. Bank is sending him various emails based on
financial transactions done by him. Since these emails
are getting quarantined, its not getting delivered to our customer.
He raised a complain for the same. Emails seems auto-generated
by bank's email sever & seems to be a false positive to me. This is
happening to multiple customers of ours. Pl. help me resolve this
issue.
I have attached few sample mails here with.
--
Regards,
Regards,
Dharmesh Mevawala
Manager-Networks
YOU Broadband India Pvt. Ltd.
2nd Floor, Millennium Arcade
Adajan-Hazira Road, Surat-395009
Mobile: +91 98790 00854
Landline: +91 261 6676767 Ext: 1650
Email:
<mailto:dharmesh.mevaw...@youbroadband.co.in>dharmesh.mevaw...@youbroadband.co.in
<http://www.youbroadband.in>http://www.youbroadband.in
X-Account-Key: account1
X-Mozilla-Keys:
Return-Path: <>
Delivered-To: dharmesh.mevaw...@youbroadband.co.in
Received: (qmail 1623 invoked by uid 508); 19 Nov 2015 07:43:12 -0000
X-Qmail-Scanner-Diagnostics: from inmail.youbroadband.in by
getmail.youbroadband.in (envelope-from <>,
uid 500) with qmail-scanner-2.11
(mhr: 1.0. clamdscan: 0.98.7/21068. spamassassin: 3.3.2.
Clear:RC:0(203.187.192.7):SA:0(2.2/5.0):.
Processed in 1.027606 secs); 19 Nov 2015 07:43:12 -0000
X-Spam-Status: No, score=2.2 required=5.0
X-Spam-Level: ++
Received: from inmail.youbroadband.in ([203.187.192.7]) (envelope-sender <>)
by getmail.youbroadband.in (qmail-ldap-1.03) with SMTP
for <dharmesh.mevaw...@youbroadband.co.in>; 19 Nov 2015 07:43:11 -0000
Received: (qmail 9324 invoked by alias); 19 Nov 2015 07:42:24 -0000
Delivered-To: postmas...@inmail.youbroadband.in
Received: (qmail 9321 invoked by alias); 19 Nov 2015 07:42:24 -0000
Delivered-To: r...@youbroadband.in
Received: (qmail 9318 invoked by uid 508); 19 Nov 2015 07:42:24 -0000
Received: from mx1.youbroadband.in ([203.187.192.28]) (envelope-sender <>)
by inmail.youbroadband.in (qmail-ldap-1.03) with SMTP
for <r...@youbroadband.in>; 19 Nov 2015 07:42:24 -0000
Received: (qmail 24907 invoked by uid 508); 19 Nov 2015 07:41:59 -0000
Date: 19 Nov 2015 07:41:59 -0000
From: "System Anti-Virus Administrator" <r...@youbroadband.in>
To: r...@youbroadband.in
Subject: policy-violation found in sent message "Inward Cheque Debit Alert"
Message-ID: <mx1.youbroadband.in144791891958824...@mx1.youbroadband.in>
Auto-Submitted: auto-replied
In-Reply-To: <63833038.1447918944174.JavaMail.wasadm@alertapp>
References: <63833038.1447918944174.JavaMail.wasadm@alertapp>
MIME-Version: 1.0
Content-type: text/plain
Content-Transfer-Encoding: 8bit
Attention: bankale...@kotak.com
A policy-violation was found in an Email message you sent.
This Email scanner intercepted it and stopped the entire message
reaching its destination.
The policy-violation was reported to be:
Disallowed breakage found in header name - not valid email
Please contact your IT support personnel with any queries regarding this
policy.
Your message was sent with the following envelope:
MAIL FROM: bankale...@kotak.com
RCPT TO: b...@youtele.com
... and with the following headers:
---
MAILFROM: bankale...@kotak.com
RCPTTO: b...@youtele.com
IP-Addr: 115.112.212.211
Received: from alerts8.kotak.com ([115.112.212.211])
(envelope-sender <bankale...@kotak.com>)
by mx1.youbroadband.in (qmail-ldap-1.03) with SMTP
for <b...@youtele.com>; 19 Nov 2015 07:41:59 -0000
Message-ID: <63833038.1447918944174.JavaMail.wasadm@alertapp>
Date: Thu, 19 Nov 2015 13:12:24 +0530 (GMT+05:30)
From: bankale...@kotak.com
To: b...@youtele.com
Subject: Inward Cheque Debit Alert
Mime-Version: 1.0
Content-Type: multipart/mixed;
boundary="----=_Part_162766_54788932.1447918944171"
Inward Cheque Debit Alert
: UTF8
---
The original message is kept in:
mx1.youbroadband.in:/var/spool/qscan/quarantine/policy/new/mx1.youbroadband.in144791891958824895
where the System Anti-Virus Administrator can further diagnose it.
The Email scanner reported the following when it scanned that message:
---
---perlscanner results ---
problem 'Disallowed breakage found in header name - not valid email'
found in message
---
------------------------------------------------------------------------------
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