Title: Service Catalog Standard Requirements
Service Catalog Standard Requirements
7 Sample Requirements:
- What percentage of user PCs and servers are included in a centralized software inventory/CMDB (configuration management database); which is populated by a software tracking tool?
- What other departments, besides it, use service catalog as a means of publishing their services in your organization?
- Do we have an understanding of customer usage of services and how this varies over time and is this part of our process?
- What do you have in your service catalog and pipeline that maps to your organizations growth initiatives?
- Can customers currently ask for service (request service) via a customer-facing Service Catalog?
- Have we defined Service Catalog Management's Challenges, Critical Success Factors and Risks?
- Which software allows an administrator to create and publish a service catalog?
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WHY OWN THE SERVICE CATALOG SELF-ASSESSMENT?
The Service Catalog Self-Assessment will make you a Service Catalog expert by:
- Reducing the effort in the Service Catalog work to be done to get problems solved
- Ensuring that plans of action include every Service Catalog task and that every Service Catalog outcome is in place
- Saving time investigating strategic and tactical options and ensuring Service Catalog opportunity costs are low
- Delivering tailored Service Catalog advise instantly with structured going-forward plans
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SET NEW SERVICE CATALOG STANDARDS OF EXCELLENCE
The Service Catalog Self-Assessment helps our clients create such high levels of Service Catalog value that they set new standards of excellence.
- Ensures you don't miss anything: 820 criteria in 7 RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain) steps with easy and quick navigating and answering for 1 or up to 10 participants
- Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
- Gives you a professional Dashboard to guide and perform a thorough Service Catalog Self-Assessment
- Is secure: Ensures offline data protection of your Self-Assessment results
- Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next
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COST/BENEFIT ANALYSIS; SERVICE CATALOG
SELF-ASSESSMENT JUSTIFICATION AND APPROVAL TOOLS:
Purchasing a The Art of Service Self Assessment will spur new ideas, fast track project strategy and advance your professional skills. We’ve developed a set of criteria that will aid in gaining approval and give you the ability to validate and review your Self-Assessment investment:
- Excluding hired consultants and advisors from top management consulting firms, internal Service Catalog Self-Assessment work is typically undertaken by senior level positions with titles such as Enterprise Architect, Business Process Architects, Business Process Re-engineering Specialists and Business Architects.
- Statistics according to Glassdoor and Indeed tell these positions receive an average basic pay of $125,000. Daily rates of basic pay are computed by dividing an employee's annual pay by 260 days. The daily salary is then derived by dividing the annual salary of $125,000 by 260 days = a daily rate of $480.
- Top management consulting firms start at $2,000 a day, with rates typically charged up to 40 hours per week.
For a fraction of this the Self-Assessment will make you
a Service Catalog domain authority.
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The U.S. Department of Commerce, National Institute of Standards and Technology (NIST) has included The Art of Service's Cyber Security Self Assessment on their Framework Industry Resources list since The Art of Service's Self Assessment is deemed qualified, accurate and comprehensive as a Guidance that Incorporates the Framework: https://www.nist.gov/cyberframework/industry-resources
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