The article states that their method calls for them to have much more than normal access to many more people in the clients organisation than is normal; from the CEO to the receptionist. The specification stage can take a year without the customer seeing a line of code. And they deliberately "write one to throw away".
In short, they *are* aware of the human element . - Pad. -- http://mail.python.org/mailman/listinfo/python-list
