[EMAIL PROTECTED] napisał(a): > Twice today I responded to rude messages (once here, once on the SpamBayes > list) whose authors didn't deserve the benefit of my time. In both cases, > other people rightfully responded with some small amount of return venom > (but provided useful responses nonetheless). > > Let me suggest that there is only one "correct" way to respond (if you are > going to respond at all) to such messages. That's to focus on the substance > of their message and completely ignore the rancor. I've been the chief > technical guy (including user support) for Musi-Cal for over ten years and > for Mojam for about seven years. During that time I've received lots of > thanks from people for the service those sites provide. Every once in > awhile though, I get a message out of the blue from someone who is either > simply an asshole or is having the mother of all bad days. I've found there > is nothing so satisfying as responding politely to such messages and then to > have their authors come virtually crawling back later with an apology for > having been so out-of-line.
Did you read this article on online discussions in Hacknot? http://www.hacknot.info/hacknot/action/showEntry?eid=72 One of the most usable, I think. ;) -- Jarek Zgoda http://jpa.berlios.de/ -- http://mail.python.org/mailman/listinfo/python-list
