* Steve Holden:
Alf P. Steinbach wrote:
If you have any suggestions for improving things (and the same goes for
any other readers) I will be happy to listen to them. I do agree that
the bug tracker is a rather high hurdle for people to have to jump over
just to offer feedback on software faults, but the PSF doesn't have the
resources to man customer service lines and the like, so we do what we
can with web-based automation.
Well, regarding the bug tracker register-an-account process, checking headers of
a duplicate confirmation mail that arrived even later than what I already
commented on,
Received: from mr1.start.no (unknown [195.159.73.42])
by mail6.start.no (Postfix) with ESMTP id 54EFE1534F8
for <al...@start.no>; Tue, 12 Jan 2010 12:56:05 +0100 (CET)
Received: from psf.upfronthosting.co.za (bugs.python.org [88.198.142.26])
by mr1.start.no (Postfix) with ESMTP id B24C92B2035
for <al...@start.no>; Tue, 12 Jan 2010 12:53:53 +0100 (CET)
Received: from psf.upfronthosting.co.za (localhost [10.0.0.1])
by psf.upfronthosting.co.za (Postfix) with ESMTP id AE98D786B3
for <al...@start.no>; Tue, 12 Jan 2010 12:25:53 +0100 (CET)
As you can see the mail spent exactly 28 minutes (to the second) whirring about
within "psf.upfronthosting.co.za" before being sent on to my ISP, where it used
about 3 minutes on orienting itself towards my machine.
I think that mail hang-up may be easiest to fix...
Perhaps use other SMTP server (would be easiest solution).
Perhaps change to CAPTCHA instead of mail confirmation.
Other suggestions I have would, I think, require a lot of work. And I'm not sure
it's worth it. But my experience is that Google scores 0 on bug reporting, not
even allowing you to report anything, at all; Microsoft scores 8 or so, up from
1 on my scale (they used to have lead-you-around-in-circles forms leading to
punch-you-in-the nose server errors etc., like Google now, but worse because you
were paying for this!, but they totally changed their tune a few years back, now
really good, *except* for the worst most bloated MS software/malware ever, the
Microsoft installer, which unfortunately CPython uses, a light-weight installer
would be much better!); and then the GNU g++ team scores top marks, 10+, because
I've had a g++ bug reported and fixed within just hours! :-)
Cheers,
- Alf
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