John Nagle <[EMAIL PROTECTED]> writes:

> John J. Lee wrote:
> > John Nagle <[EMAIL PROTECTED]> writes:
> >
> >>[EMAIL PROTECTED] wrote:
> > Traditionally, in the open source world, one does something about it,
> > or shuts up after having made one's point, say, ten or twenty times
> 
>      In retail, there's an assumption that for every customer who complains
> about a real problem, about a hundred customers noticed it and didn't 
> complain,
> and about twenty of them will never come back.

...and, in the gift economy of open source, it's for the giver to
recognise that, and the receiver to stop whingeing about it.


John
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