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Hi all

I just thought I'd mention - as I do periodically - some of the
places you can get help with Puppet and Facter.

The first is this mailing list (and for development related
questions - the puppet-dev list too -
http://groups.google.com/group/puppet-dev)

Also available is the #puppet IRC channel on Freenode where a lot of
helpful people lurk and can answer questions (needless to say a lot
of really interesting sysadmin related rant^H^H^H discussion also
takes places there too).  Feel free to join and jump right in with a
question and if you're pasting in configuration or log output don't
forget to use the pastie bot or link to a pastie of your data.

For the documentation you can find it at the Wiki (we're working on
a new one - really, we are...):

http://reductivelabs.com/trac/puppet/wiki/DocumentationStart.

Some useful links are:

http://reductivelabs.com/trac/puppet/wiki/ConfigurationReference
http://reductivelabs.com/trac/puppet/wiki/LanguageTutorial
http://reductivelabs.com/trac/puppet/wiki/TypeReference

Finally, if you've got a bug or an error message or you're just
stuck and can't find help in some of the places I've just mentioned
then we'd love it if you would log a ticket at the Reductive Labs
Redmine site:

http://projects.reductivelabs.com/

For each project specifically:

http://projects.reductivelabs.com/projects/puppet/issues/new
http://projects.reductivelabs.com/projects/facter/issues/new

Please remember to include the Puppet version you are using (select
it from the Affected Version drop-down), your platform and any log
or trace output you have.  We recommend running your master and
client with the --verbose --trace --debug options to get the most
possible data out before logging the ticket.  That'll help us
resolve your issue.

And obviously I'd be remiss if I didn't mention (disclaimer - I
don't work for Reductive Labs but Luke buys me drinks and I'd like
him to be able to continue to do that) that Reductive does sell
support for Puppet - http://reductivelabs.com/services/.

Hope that helps!

Regards

James Turnbull

- --
Author of:
* Pro Linux System Administration (http://tinyurl.com/linuxadmin)
* Pulling Strings with Puppet (http://tinyurl.com/pupbook)
* Pro Nagios 2.0 (http://tinyurl.com/pronagios)
* Hardening Linux (http://tinyurl.com/hardeninglinux)
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