A few things I expect/want from support: - Upgrade path that includes just bug fixes -- never any new features or other changes. Long term support for this. - Support during European working hours, ideally, support 24/7. - Ability to report and track bug progress online. - Ability to report bugs by email or phone. - Once-a-year-or-so contact from the reseller or vendor to ask how we're getting on with the product, make sure we using all the features, talk about roadmap and so on. - Good product documentation. - Access to good consultancy or training support if required (and I'd expect to pay extra for that); - No bugs ;)
Gary -- Gary Law Email: gary...@garylaw.net Chat googletalk/messenger: gary....@gmail.com iChat/jabber/AIM: gary....@mac.com --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "Puppet Users" group. To post to this group, send email to puppet-users@googlegroups.com To unsubscribe from this group, send email to puppet-users+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/puppet-users?hl=en -~----------~----~----~----~------~----~------~--~---
