I may have not explained clearly.  

I was wondering how he would tell a client ahead of time how he would charge.  
This situation turned into a big headache because of successive dead ends.  
Would an IT tech charge a flat rate, or an hourly rate?  Would he even bother 
fixing the issue?  I heard Best Buy will back everything up onto another disk 
and reinstall windows from scratch, and that's it.  Well that has a finite, 
expected cost.   But if you want to restore the computer back to where it was 
yesterday, that has an unpredictable cost.




--- On Tue, 7/13/10, Jarvis, Matthew <[email protected]> wrote:

> From: Jarvis, Matthew <[email protected]>
> Subject: RE: [NF] Question for Nick
> To: [email protected]
> Date: Tuesday, July 13, 2010, 7:46 PM
> > -----Original Message-----
> > From: [email protected]
> [mailto:[email protected]]
> > On Behalf Of Michael Madigan
> > Sent: Tuesday, July 13, 2010 4:10 PM
> > To: [email protected]
> > Subject: [NF] Question for Nick
> > 
> > Hey nick, how would you handle this?
> > 
> > 
> > 1.  Customer's computer won't boot, says it has a
> missing mup.dll
> > 
> 
> If you might be looking for some other things to try, here
> are a couple
> things I found while googling:
> 
> http://www.annoyances.org/exec/forum/winxp/t1042025071
> 
> http://forums.techarena.in/windows-xp-support/925064.htm
> 
> 
> 
> Thanks,
>  
> Matthew Jarvis || Business Systems Analyst
> IT Department
> McKenzie-Willamette Medical Center
> 1460 G Street, Springfield, OR  97477 || Ph:
> 541-744-6092 || Fax:
> 541-744-6145
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