. it wasn't Monday, but it sure felt like one yesterday as our company experienced a five hour long phone and internet outage right in the middle of the day. My initial suspicion was our notoriously ham-handed Frontier techs ( Frontier is a local ISP vendor that companies like Paetec lease T1's from for resale to companies like ours ) who were installing a new smart jack and fiber line for some new bandwidth we had purchased. Seeing as we dropped offline about five minutes after they arrived, it seemed like a good bet they may have had a hand in it somehow. As I interrupted their ham sandwich and coffee break in the server room to politely enquire what happened, I was met with a not entirely unexpected round of denials and indignant looks. So, I dialed up Paetec to have them take a look and talk with the Frontier guys directly. As the next hour and a half went by they did loop back tests and assured me everything on their respective ends was fine, so it must be my router. Hmmm. okay. So while they were doing their diagnostics ( this is after they returned from their 45 minutes to have lunch ) I had called ADP ( the folks who administer out Cisco gear ) and had them dial in to take a look. They saw nothing wrong on their end, but sent a local tech out to take a look. We're now three + hours in and there we were in the server room, which is about the size of a decent walk-in closet. two Frontier techs, the ADP tech, Paetec on the phone, ADP on the phone. I'm 6 feet tall and 280 pounds but was still the smallest guy in the room. I think the temperature was at least 90 in there. Frontier, ADP and Paetec engaged in a somewhat hilarious round of finger pointing and then the ADP tech made noticed something important. The Frontier card was in the wrong slot. Silence in the room for a solid 10 seconds as everyone stared at the card as if there were unicorns jumping out of it. the Frontier guys cursed, pulled out the card. nothing happened. Fast forward another 15 minutes of pointless finger pointing and posturing until I thought to ask if the circuit was still in loop mode for testing.. More silence. Paetec takes the circuit out of mode. internet and phone service is restored.
The punch line: Frontier is returning today to complete their work, as their card failed to work once it was properly slotted. I'm looking forward to hanging out with them the entire time they are on site. J Thanks, Dave David Smith Systems Administrator Doan Family of Dealerships (585) 352-6600 ext.1730 [EMAIL PROTECTED] www.upstatedigitools.com --- StripMime Report -- processed MIME parts --- multipart/alternative text/plain (text body -- kept) text/html --- _______________________________________________ Post Messages to: ProFox@leafe.com Subscription Maintenance: http://leafe.com/mailman/listinfo/profox OT-free version of this list: http://leafe.com/mailman/listinfo/profoxtech Searchable Archive: http://leafe.com/archives/search/profox This message: http://leafe.com/archives/byMID/profox/[EMAIL PROTECTED] ** All postings, unless explicitly stated otherwise, are the opinions of the author, and do not constitute legal or medical advice. This statement is added to the messages for those lawyers who are too stupid to see the obvious.
