Ken,
I use Thunderbird to retrieve email from both Rackspace, and Gmail, and
also from Protonmail. Works great.
I have set up and support over 300 users on Rackspace and interact with
the Rackspace tech support at least once a week. They switched to
overseas support (and also threw a BOT into the mix) a few months back,
and now what used to take 5 to 10 minutes to resolve usually takes a
half hour. As I've told them many times, I don't blame them for
outsourcing their support to Outbackistan, it is annoying to have to
walk through the script with someone who obviously doesn't know what I
need to find out. But, I've also never had them refuse to escalate to an
Austin, TX-based support agent who either knows the answer, or will find
it. My most recent foray with Rackspace Tech Support Chat was concerning
how their spam filter system works (about as poorly as everyone elses.)
The other thing I've noticed is that Rackspace is both-feet and
arms-up-to-the-elbows in deep with Microsoft and they heavily promote
and resell all the MSoft apps. They have little to no, maybe even a
negative, incentive to support anything older than 'what came out
yesterday', so I'm not surprised to hear they bailed out on Outlook 365
or whatever the last version released is.
All that to say Thunderbird is still well supported by it's developers,
and it's stable now. You can set up any mail account as SMTP or IMAP,
your choice. It is a tad tricky to switch once you have it set up for
one format to the other, but it can be done.
Mike
Ken McGinnis wrote:
looking for a multi-user alternative (to MS Exchange) to view gmail
emails
For more than 10 years I have been using a gmail account for users to
send support questions. I had that gmail account linked (somehow) to
MS Exchange hosted by Rackspace. This was recommended by someone on
this list. It has been working for >10 years and I have long-since
forgotten how I set all that stuff up.
Now Rackspace no longer supports Exchange 2007 and the Outlook 2007
client that we use to access exchange and see the emails that came
into gmail. Hope that makes sense. I think it should be simple to have
imap and/or POP in the gmail account activated (which it/they
is/arepro...@leafe.com). It seems like Exchange should be able to
'poll' the gmail server and download the email (hope that makes
sense). Somehow the people at Rackspace don't know what I am talking
about?? the support person today says I need to set up MX records in
gmail so gmail will send to exchange? that does not make any sense to
me. I admit that I may not be the youngest person on this list, but I
am still alive and I love VFP and most of the support issues. Anyone
out there know what I am missing?
Thx in advance
Ken
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