Typical On February 14, 2015 3:11:04 PM EST, Jeff Johnson <[email protected]> wrote: >Please sit back and enjoy my chat with Lynksys. All I was asking for >was the default password to get into the router. Please note that we >bought this during December right before Christmas. > >Please enjoy my conversation with Lynksys service. We purchased this >router about Christmas time. > >Jermine P: Hello Jeff Johnson. My name is Jermine.Jermine P: Welcome to > >Linksys Global Chat. Is this the first time you've contacted chat >support? >You: YesJermine P: Hello, Jeff! Before we get started, please confirm >the following information. >Name: Jeff Johnson >Phone: 623-xxx-xxxx >Email: [email protected] >Location: United States >You: CorrectJermine P: Thank you for confirming. For me to validate the > >entitlement status of your device, may I have its model and serial >number? >You: xxxxxx Serial xxxxxxxxxxxxxxx - You asked for this already, too. >Jermine P: Thank you. How may I help you today? >You: This is the first time I have accessed my router and I don't have >a >password to get in. >Jermine P: Are you asking for the router page password or the Wi-Fi >password? >You: I want to set up port forwarding in the router. So I am wanting >the >router access not the wi fi password. >Jermine P: I see. >Jermine P: What we can do is use the router's default password to >access >its page. >Jermine P: Let me inform you first about the entitlement status of your > >device. >Jermine P: According to the system, your product is already outside the > >free technical support period. Normally, we charge a fee for this >however since you only need to retrieve the router password of the >device then there’s no need to pay. But if we will do advance >troubleshooting, I would like to assure you that we have product and >service options that you can take advantage of. >You: All I want is the default password. I don't need any service or >support. >Jermine P: I understand, Jeff. >Jermine P: You can use admin for the password and leave the user name >field blank. >You: Thank you. When I try it it will kick me out of this chat so if I >have additional problems I will contact again. Thank you. >Jermine P: Please use a different browser, Jeff. >You: "admin" did not work. >Jermine P: Please try your Wi-Fi password. >You: Nope >You: Sorry, I mean it didn't work. >Jermine P: Okay. Have you set up an account before? >You: No. I have had many many Linksys routers and have never set up and > >account. Is that necessary? >Jermine P: I see. You are now using a Linksys Smart Wi-Fi router. This >device can be associated to the Linksys Smart Wi-Fi account. Since you >did not set up an account for that, I believe you set up a different >password for the router. Please check on the sticker located underneath >the >device. Do you see a user name and password? Please try it. >You: Please stand by while I check. >Jermine P: Sure. >You: No user name or password on the router >Jermine P: Okay. >Jermine P: Our only option for now, Jeff is reset the device back to >default settings so that we can access the router page. We will then >reconfigure it according to your Internet connection and proceed with >port forwarding. >You: How do I do that? >Jermine P: Okay. >Jermine P: In order to proceed with the troubleshooting, Jeff you can >extend the service either for one time or 6 months. >Jermine P: Here are the options: >One time support is worth $29.99, with 14-day grace period. >Six months support is worth $39.99, good for 6 months. >What card will you be using for the transaction Visa, MasterCard, or >AmEx? >You: I am sorry, but this is a unreasonable request to get a default >password. I will either figure it out myself or purchase another brand. >Thank you for your help. >Jermine P: I understand your hesitation, however the reason why we’re >offering you this service because your product is no longer entitled to >our complimentary technical support. But I assure you that you will get > >your money’s worth as we will employ our best efforts in providing you >precise troubleshooting steps to resolve this issue. We also tried >using >the default password but it seems that you have set up a different >password for the router page. >You: Goodbye > >She knew I was upset and said I could contact someone else for free >service, but I had already said goodbye. > > > >-- >Jeff > > -- Sent from my Android device with K-9 Mail. Please excuse my brevity.
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