If you are not able to view this email in its full content, kindly click here. <http://www.exysoft.com/lists/lt.php?id=NR0NCAAAWVEIRVRcW0QEUQIBXAU%3D>
<http://www.exysoft.com/lists/lt.php?id=NR0NCAAAWVEIRVRcW0QEUQIBXAU%3D> DEFINING PERFORMANCE AND DEVELOPING EFFECTIVE KPIs Departmental and Individual 21 & 22 April 2011, Sunway Hotel, Seberang Jaya, Penang Performance of organization and its people is the key concern of all organizations and one of the best ways to achieve performance is to manage it. Managing performance requires a systematic approach. Key Performance Indicator (KPI) is a very important management tool for managing performance as they contain details of plans, strategies, expected outputs and tasks assignments to groups and even individual employees. It is important that the KPIs are understood, formulated and implemented in such a manner that the organisation achieves its overall goals. LEARNING OBJECTIVES At the end of the course participants shall be able to: b" Distinguish between activities and Key Performance Indicators b" Inculcate in the staff a sense of commitment to the organization's Key Performance Indicators b" To be able to understand and write Key Performance Indicators in a professional manner b" Encourage Team Members to share responsibility to improve organization performance and help meet business objectives b" Identify performance discrepancies and use interactive management skills to bring about change b" Use the techniques of writing qualitative and quantitative goals statements based on S.M.A.R.T Principle b" Understand their inherent role as supervisors and managers and their responsibility to set company's and departmental directions and goals. ORGANISER AND CONTACT PERSONS Malaysian Export Academy Penang Branch Tkt 2, 1634, Jalan Perusahaan Bukit Tengah, Taman Pelangi, Auto City, 13600 Perai, Pulau Pinang. For any enquiries, Tel: 04 - 5010 786 & 016 2110649 Fax: 04 - 5010 788 Email: o...@myexportacademy.org <mailto:o...@myexportacademy.org> Contact: Omar Headquaters 305, Block A, Glomac Business Centre, Jalan SS 6/3, Kelana Jaya, 47301 Petaling Jaya, Selangor For any enquiries, Tel : 03 7880 0413 / Fax: 03 7880 2817 Email: i...@exportersclub.biz <mailto:i...@exportersclub.biz> Contact: Shafinah -
