Hi All,

We have two customers who we're unable to receive email from.
It's failing the helo lookup as it can't resolve the hostname in the helo
message.
Helo command rejected: Host not found;

The postfix configuration for helo checks is as follows. It's failing on
reject_unknown_helo_hostname

smtpd_helo_required = yes
smtpd_helo_restrictions =
reject_non_fqdn_helo_hostname
reject_invalid_helo_hostname
reject_unknown_helo_hostname

The hostnames in the helo messages are resolvable with the PTR and A record.
However there are 32 A records. I don't know if that's an issue which
causes a problem with the verification.
Maybe it can't match the IP address with the hostname as it does a round
robin dns lookup and doesn't find the IP which the message arrived from?


Has anybody come across this before and any idea how to resolve it?

Thanks
David

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