Hi, The OTRS is the best Help Desk software Open source.
OTRS is an Open source Ticket Request System (also well known as trouble ticket system) with many features to manage customer telephone calls and e-mails. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. http://otrs.org/ Feature List : http://otrs.org/feature/ Thanks and Regards, Ashish Gangani, _______________________________________ Pune GNU/Linux Users Group Mailing List
