Hi,
> Online store, credit card authorized at time of order, credit card
> charged at time of shipment (could be anywhere from a few minutes to a
> couple weeks later). Standard stuff. But customers are complaining that
> they're being double-charged. Turns out that both the authorization and
> the charge are showing up on their statements. Our merchant provider,
> ConcordEFSnet whose API we're using, says that this is just the way it
> works and there's nothing we can do about it.
The way that it works with the provider we're using, is that you
authorize the card, the authorization could stay there until up to 30 days.
There is an option to Cancel the transaction, this makes it go away pretty
much immediately. The cancel request has to be sent in before we send our
settlement file though. Once its settled, it's a done deal.
> Sounds too incredible to be true. I've never seen anything like this on
> my own credit card statements, and I can't imagine that Amazon, et. al.
> have this problem, though they follow our same business process. Can
> anyone shed any light on this?
I guess I was under the impression that Amazon and others didn't
charge (or authorize) your card until the time of shipping, and that if the
card was declined, they contact you then. That's how it seems to me, but I
don't really know.
Hope that helps.
-Dan Joseph
--
PHP General Mailing List (http://www.php.net/)
To unsubscribe, visit: http://www.php.net/unsub.php
