I just need to tell all of you about my terrible hosting experience with
yourwebhost.com which owned by hostingventures.com which is also kinda owned
by alabanza.com (same owners, I believe, different company)
Anyway. I have several sites hosted for free with them because they USED to
host non-profit organizations for free. We just haven't rocked the boat with
them so we remain free. ;-)
Well, what I'm about to say may be followed with "That's what you expect
with a free hosting service." But they have done this to a paying client
too.
Two weeks ago they moved one of the domains I work with to another server
(without prior notification) and they didn't bother even check the front
page of the website to see if it came up correctly! The database wasn't
moved over so almost the whole site was completely broken. Then The SSL Cert
wasn't brought over with it (I found out later) so no orders could be taken.
Two day later I realized that Cybercash was not installed on the same
location on the server as the last server so no credit card charges could go
through!
5 days went by with no e-commerce and 2 of those five days the site was
completely disabled! When I e-mailed them (tried calling, no answer even
though they have 'phone support' listed as an option on their website.) and
they simply replied with 'the site is now working'. No explanation, no
apology, nothing. I was so angry.
I finally weeded an apology out of them and they offered me three months of
free hosting. Well, gee, we're free hosted so there's nothing they can give
us. I simply said that I hoped they learned that prior notification and
CHECKING OUT THE SITE would be things they would do next time.
Now, two weeks later I find today, BAM they did it to TWO MORE DOMAINS that
I have hosted with them! I cannot believe this company.
So, I try calling, I leave voicemail, no response. I call and hit 'zero' for
the operator, it will either jump from phone to phone and eventually hit
voicemail or they will pick up the phone and hang it up! Can you believe
that?!
Stay away from these guys, they're terrible.
--
Thomas Deliduka
IT Manager
-------------------------
New Eve Media
The Solution To Your Internet Angst
http://www.neweve.com/
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