You have these choices:

 - turn events into INSERTs and UPDATES on a table that represents a
   single call

   You might have an events VIEW with INSTED OF insert/update triggers
   so you can insert events as the interface for updating calls.

 - store the events and have a VIEW on the events table that gives you
   rows that summarize each call

 - both: store the events and the summaries of the calls

   You might have an events table with AFTER INSERT triggers to insert
   or update the corresponding rows in the calls table.

Nico
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