On 18/12/2009 Dave Sones wrote: > So what I'm wondering is if anyone has > experienced similar problems with TalkTalk (or any other ISP) and > knows > if it's possible to terminate a contract in these circumstances.
I had to migrate a customer away from Talk Talk in order to get their broadband fixed. Charles Dunstone got a letter from a fesisty old lady (who knows where he lives) and she was refunded a modest amount of money. Sounds like they have put you on a fixed speed 2M service ? Your router should show the link speed to the exchange via its web GUI if you can't find it http://kitz.co.uk/adsl/frogstats.php may help. The current dispute resolution procedure would be 1) Escalate within Talk Talk until you get satisfaction or not 2) If no good then refer to their arbitration service (ADR) which is OTELO http://www.otelo.org.uk/ (ask T-T how to do this to put more pressure on). your grounds for termination may be shaky as there isn't an SLA and the current speed falls within the acceptable range. If you're on a BT based service use the speedchecker at speedtester.bt.com and post its results here - note this won't work if you're on LLU with T-T's own kit. Also ceasing the service will involve a fee and downtime in getting a new provider. I have had some success with getting T-T issues fixed via the forums at http://www.talktalkmembers.com/ as your customer details are used to sign up and their reps can dig around and see what's happening. Phil _______________________________________________ Peterboro mailing list Peterboro@mailman.lug.org.uk https://mailman.lug.org.uk/mailman/listinfo/peterboro
