Robert has provided me access to the RT command line tool, which I scripted around to generate this small report. I'd appreciate feedback on whether or not something like this would be useful (and suggestions for other things to report on are welcome.)
If we can settle on a desired set of criteria to report on, Robert says he can make a more efficient (and accurate) version of the report, as he has direct access to the RT API. (I'm doing a lot of grepping through plain text renderings of ticket summaries, which is, of course, evil.) Parrot Ticket Summary There are currently 277 new/open tickets. The oldest ticket was created on: 12Dec2001 [#192] The average (mean) age of tickets is: 63 weeks Platforms All: 1 cygwin: 3 freebsd: 3 Linux: 3 MacOS X: 2 mswin32: 5 os2: 1 other: 2 Unspecified: 252 vms: 1 Win32: 7 Languages BASIC: 1 tcl: 4 Unspecified: 272