On 6/26/2012 7:17 PM, Joseph McAllister wrote:
On Jun 23, 2012, at 12:44 , Igor Roshchin wrote:
SanDisk is a good brand, but there are 2.5 reasons why I am rather
unhappy with them at the moment:
1. They created a complete mess with their card naming (Ultra, extreme,
HD Video, Extreme Pro, earlier: game card, this, that ..) which is
confusing, inconsistent, and not explained even on their own website.
About half a year ago, I spoke with their customer support, and even
they had problems giving a straight forward explanation what name
corresponds to what rating/speed.
2. Out of all cards, it was the one from SanDisk where the lock slide
fell off (in the "locked" position). So that card is unusable.
This is a common mistake, any time the slide falls out of the card, the
card is locked no matter what position the slide /was/ in. It's a
simple mechanical switch. Not connected to anything else in the card,
just like the write protect tab on an old fashioned 3 1/4 inch floppy
disk. If the tolerances aren't too tight, you can simply tape over the
notch and most devices will read and write to the card just fine. I had
two Sandisk cards loose their tabs and ended up using old fashioned
Scotch(tm) magic transparent tape. The only device that gave me trouble
was the K20D. The card slot was just too tight to accept the card with
tape on it.
(and I don't want to send it to SanDisk, as I cannot erase the private
photos I have on it.)
2.5. When I was talking with their customer support about having that
card replaced under warranty, it took ridiculous amount of time going
in circles with one person, and then the next person ("supervisor")
agreed relatively quickly, asking to send photos of the damaged card.
But then there was a silence for more than two weeks.
And then after my reminder, they asked to provide additional information
(photos of the card being destroyed).
They are sure putting you through the ringer for a piece that would cost them
more to ship to you than produce it. If you didn't have something personal on
it, that's another US$0.50 to ship it.
How about a program from all of the chip makers that you bring it back to where
you bought it for a swap. Let the store bear the cost of testing it for Sandisk
or whomever.
That's why I buy such accessories from Amazon or Costco. No questions, exchange
for a new one or money back (with receipt).
Joseph McAllister
[email protected]
There is no off position to the genius switch.
Genius can, however, be observed as insanity.
--
Don't lose heart, they might want to cut it out, and they'll want to avoid a
lengthly search.
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