[...] > Sears, as you know has made it a practice on their Craftsman > hand tools to replace items, no receipt, no questions asked, > regardless of how the item was abused. Do we pay for that > policy at the get go when purchasing a Craftsman hand tool? > Yes we do. But I, for one, like the idea that I can use a > flat blade screwdriver for a crowbar and when it breaks I > simply walk in and say 'it broke'. Salesman says 'Oh, OK go > get another'. It's proven to be a successful policy, as far > as I can tell.
I used to work for Selfridges many years ago when they had a no-questions-asked returns policy, even for stuff that was clearly bought in a different shop, eg Marks & Spencer. One year someone bought a silver dinner service, used it over Christmas, then returned it for a full refund. People would also bring in shoes they'd obviously been wearing every day for a year, and get a full refund. Incredible really, but it seemed not to damage the shop's profits B -- PDML Pentax-Discuss Mail List [email protected] http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
