I filled the form like 10 hours ago and immediately received an automated response saying that I will have further notices within 1 day and went to sleep. This morning I have just found the second one, apologizing and inviting me to keep or recycle the defective book (which is not a bad deal since it only have 4-5 pictures with the annoying stripes). Ah, they are printing a second book for me, of course.
Regards, Jaume ----- Mensaje original ---- > De: Cory Waters <[email protected]> > Para: Pentax-Discuss Mail List <[email protected]> > Enviado: mar,4 mayo, 2010 00:02 > Asunto: Blurb did ok > > My PDML Annual arrived with three pages that had printing problems. I sent > them a message via their web-form on Saturday morning, the 24th. Despite > their > claims that they respond within three hours (or a little longer on > Saturdays), I > didn't get a response on Saturday or Monday. I sent filled out the web > form again on Tuesday. They responded within the half-hour with a return > shipping label email and a separate message with instructions and the word > than > another book had been ordered for me. The book arrived today and it's > fine. So, while they didn't respond to my initial complaint for some > reason, they certainly handled the problem well once dialog was > established. My two cents. Cory -- PDML Pentax-Discuss Mail > List > href="mailto:[email protected]";>[email protected] > href="http://pdml.net/mailman/listinfo/pdml_pdml.net"; target=_blank > >http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the > PDML, please visit the link directly above and follow the directions. -- PDML Pentax-Discuss Mail List [email protected] http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
