After nearly 10 years of using Sigma lenses I'm actually becoming disillusioned. Here's the email they sent back...
Dear Mr. Hufnagel, Thank you very much for your E-mail. First of all, we regret very much that our customer had such a trouble with the Sigma lens. We have no experience such issue before, therefore, in order to understand the origin of the problem and provide the required maintenance, we kindly ask you to return the lens to Sigma Corporation of America. Please attach a memo describing your lens trouble, your name, address and phone number. If your lens is under warranty, please attach a copy of sales receipt from Sigma dealer. The warranty period is one year from date of purchase. If it is not under warranty and we have to charge for repair, we will send a FREE estimate by mail. If you are not US resident, please contact Sigma distributor in your country. Kind Regards, SIGMA Corporation of America Service Department 15 Fleetwood Court Ronkonkoma, NY 11779 U.S.A. Tel: 631 585-1144 Fax: 631 585-1895 http://www.sigma-photo.com I don't know about you, but I don't buy the "no experience such issue before" line. I can't be the only one with display problems with Sigma lenses and Pentax bodies. I won't even go into the horrible english (translation??) And finally... Where's a contact name? This smells like a form letter... I HATE form letters for customer service. Has anyone here ever sent in a Sigma lens under these kinds of conditions? I really like my lenses. I am especially fond of the 14mm rectilinear and 15mm semi-fisheye lenses... They're fantastic. It's sort of like a beautiful woman with a scar on her face... Still beautiful, but dimished somehow. I hope this can be resolved. None of my lenses are under warranty... They're just too old. So I get the feeling I'll be shafted in the end. I'd try and replace them with Pentax glass, but unless I got a long lost rich uncle that just croaked it won't happen... Too damn poor now. Oh well... Off the soap box now. -- John - This message is from the Pentax-Discuss Mail List. To unsubscribe, go to http://www.pdml.net and follow the directions. Don't forget to visit the Pentax Users' Gallery at http://pug.komkon.org . - This message is from the Pentax-Discuss Mail List. To unsubscribe, go to http://www.pdml.net and follow the directions. Don't forget to visit the Pentax Users' Gallery at http://pug.komkon.org .
