On Thursday, November 1, 2001, at 01:46 PM, [EMAIL PROTECTED] wrote: > I have 2, MZ-Ss, and want a third, but in chrome. No go. I have one > ZX-5n and > would like a black MX-3, no go. Why would a company turn away business? > Why. > I'm ready to buy, but there is no "product." Now isn't that > nonprofessional, > if not bad business.
If Pentax USA do not think that they can sell the silver MZ-S or the black MZ-3 in quantities to make importing them worthwhile, they won't. It's just good business. The brochure issue sounds pretty funny. Could the guys you're buying the cameras from not supply you with the brochures? Pentax give them brochures by the truckload. I'm curious as to why you're being so insistent on contacting someone at Pentax. Chances are, the people in the office are not the product reps, since the product reps spend most days out on the road visiting stores. The product reps are the people who are paid to know the ins and outs of the system. By bypassing them and calling Pentax HQ, you're getting their secretarial staff or their accountants. > Another call regarding the MZ-6. "Never heard of it." > My reply: Check the Pentax list. > REPLY: No time. We're not Europe... Again, the person you're making pains to contact is not the person who would know about such things. And really, asking that all the staff at Pentax USA read the PDML daily is just a little much, don't you think? > Another atttempt: Phone rings on and on and on and on... > Finally I get "Chuck.' He tries, but tells me that Pentax USA is not > connected with other countries and can't get the items. Each Pentax > (USA, > Japan, Europe, Germany) are seperate units, TOTALLY seperated. Yes. Aside from Pentax Japan, all other Pentaxes are simply distributors. They decide how much of what to bring in, after Pentax Japan tells them what is available and how many they have to buy to get the stuff. If Chuck is not a product rep or the person who makes purchasing decisions, the likelihood of him knowing of a product that Pentax USA are not bringing in is close to nil. > I ask about the GG-60 screen (In manual for MZ-S) he says never heard > of it. > Hasn't been shipped to USA; not in computer. Yep. You'd probably get a better answer by getting the store you purchase from to ask their Pentax rep. > Okay, Canon is too heavy; Nikon is too heavy; Minolta is too heavy. > Pentax is > just right. It ain't heavy; its my camera of choice. WHERE CAN I GET A > SILVER > MZ-S or BLACK ZX-5n or black MX-3. PLEASE. Japan. If Pentax USA can't move a couple of hundred of them (or if they don't think they can), to bring them in would be positively foolhardy. I can understand the desire to speak to the person at the top...but it just doesn't always pay, or even make sense. I had a customer who only wanted to speak to me, and absolutely refused to talk to Bry, who was at the counter. I had to stop what I was doing and come out to the front, and he proceeded to tell me all about what exactly he wanted done to this colour print he was having made. I listened, and then said, "Okay, well, I'm going to let you describe this to Bry, who is our colour printer." He said, "Oh, I wanted you to do it." I said, "Me? I suppose I could, but Bry is a much better printer than I am." He looked at me like I was trying to get rid of him, so I continued. "Why would I hire someone who wasn't at least as good as me? I'd have to continue doing all the work myself, but make less money because I'd be paying someone to stand around." That he believed. Thank God, too, because by that point I was so rusty in the colour darkroom I'd probably take a day to make his print. -Aaron - This message is from the Pentax-Discuss Mail List. To unsubscribe, go to http://www.pdml.net and follow the directions. Don't forget to visit the Pentax Users' Gallery at http://pug.komkon.org .
