No html on this list, please. Thanks. cheers, frank
Jeff wrote: > hi > > I have used Pentax cameras for 25 years. In July this year I sent my > immaculate and recently purchased Pentax LX to Pentax <?xml:namespace > prefix = st1 ns = "urn:schemas-microsoft-com:office:smarttags" />UK to > repair a loose DoF button.It was returned to me in with a large dent > on the prism, which could only have resulted from a very forceful > impact and paint scraped back to the metal from all the edges.The > packaging in which it was posted was in pristine condition (I still > have it) and the camera clearly had been in this damaged condition > when it was packed by the Pentax UK repair department.<?xml:namespace > prefix = o ns = "urn:schemas-microsoft-com:office:office" /> > > While the damage could be cosmetically repaired, it is difficult to > asses what longer-term malfunctions might ensue from a blow of this > severity. So, after an exchange of correspondence with Mr Brian Light, > Director at Pentax UK I received a letter from their Mr Jetha > apologising and stating that Pentax UK would replace my camera with > another of comparable quality to its pre-damage condition (mint-). > > I had returned my camera to Pentax to enable their assessment.I was > therefore shocked to receive a further letter from them saying that > they had repaired my camera and were returning it to me. I had > previously specifically and repeatedly refused my consent to this > procedure, in writing.The camera duly arrived in the post, with the > strap and its attachment clips missing. > > I wrote to Pentax, with copies to all directors and relevant > personnel, to complain about this, and to request the return of my > carrying strap and its attachment clips, which they promised to do by > phone and in a letter, weeks ago, but which have still not been > returned.I have received no reply at all to my complaint except a note > denying any and all responsibility. Further letters have received no > reply. A post repair valuation of my camera shows that it has lost > �700 in value due to its damage history.The loss of the strap + clips > means I cannot carry it outside. > > I mentioned this to my local dealer, Jessops of Lancaster and was > amazed to learn that a camera they had sent to Pentax UK recently had > also been returned with a dent in the lens, again clearly the result > of a heavy impact.They had also received no satisfaction from Pentax > and have provided documentary evidence to this effect. > > I am writing to discover if other customers of the Pentax UK repair > department have experienced similar difficulties. I have copies of all > correspondence and pictures of the damage. > > Jeff Woodman > > Tel: 01524 33410 > 11 Regent St > Lancaster LA1 1SG > UK > > -- "The optimist thinks this is the best of all possible worlds. The pessimist fears it is true." -J. Robert Oppenheimer
