I'm working with a client remotely via Tandem, helping with learning more efficient techniques for using Sound Forge. Everything's current--Windows 7 is patched to current, JAWS is version 15, SF is version 11, and the Sound Forge scripts by Jim Snowbarger have been installed and trained. Today, during an editing session, all audio--Windows sounds, JAWS, Sound Forge output--stopped after a couple repeated pressings of the numpad-6 key to move through a file and hear the progress of the movement. However, the Tandem connection was still open and I could control the computer from my end, so I knew the system hadn't crashed. I exited Sound Forge, but audio did not return on the remote side. I had to disconnect the Tandem session, and the client had to manually restart Windows by pressing the Windows key, pressing right-arrow twice to open the Shutdown split button, and pressing R to invoke the Restart option. The system restarted successfully and audio returned to functionality.
Upon successful restart, the behavior just described was duplicated by the client without me being connected via Tandem, so we know it's not Tandem's fault. So, what's up with this? Anybody have any clues? Theories? Educated guesses? Working crystal balls? ANYTHING?
