*Please send me the profiles at* *[email protected]*
<[email protected]>*m*



*Position: Production Support *

*Location: currently remote (Harry Town, NY a later point in time)*

*Duration : LONG TERM*





*Job Description:*



   - (Mandatory) Strong Life Science/Pharma domain knowledge
   - (Mandatory) Good GXP Knowledge
   - (Mandatory) Good customer handling skill
   - He / She should be technically good, this is a Techno-Functional role
   - Should have good communication and leadership skills
   - Provide L2/L3 support for Application
   - L2 support will mainly include handling the end user issues in the
   product
   - L3 will include customization and improvement on the tool
   - Work with the vendor for any major issues/bugs in the application
   - Coordinate with vendor for the product releases
   - Should understand the integrations well and work with the integrated
   teams for any issues
   - In a 24/7 project, candidate should be flexible to work in shifts
   - Ability to mentor and lead support team and the release management
   teams
   - Ability to engage in customer discussions for requirements analysis
   - Good knowledge in ITSM tools and processes
   - Good Knowledge on GxP process
   - Handle change Management activities
   - Good to have programming knowledge .NET, JAVA, SQL"



* Deepak Gulia *| Digitive LLC  – cloud*.* made simple
Fax: 408-935-8696 | Email: [email protected]
*GTALK :-  **[email protected]*
<[email protected]>

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