*Title: Desktop Support Technician*
*Location: Bartlesville, OK*
*Required and Preferred Skills and Experience:*
• Entry level, typically 0-3 years of experience.
• Provides technical and/or administrative support.
• Demonstrates the ability to learn terminology, applications and standard
procedures for performing the job function.
• Performs routine, basic office/field tasks using established
procedures.
*Must be Microsoft Certified Solutions Expert (MCSE)*
*Assignment Scope: Key Accountabilities:*
• Receives incoming help requests from end users via both telephone,
helpdesk tickets in a courteous manner.
• Builds rapport with key operators, IT teammates and end users to provide
outstanding service.
• Prioritizes and schedules problems.
• Escalates problems (when required) to the appropriately experienced
technician.
• Applies diagnostic utilities to aid in troubleshooting. Identifies and
learns appropriate software and hardware used and supported by the
organization.
• Performs hands-on fixes at the desktop level, including installing and
upgrading software, installing hardware, implementing file backups, and
configurating systems and applications.
• Performs preventative maintenance, including checking and cleaning of
workstations, printers, and peripherals.
• Performs post-resolution follow-ups to help requests.
• Develops help sheets and frequently asked questions lists for end users.
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